Contact information
Last Updated: July 16, 2026
Welcome to NestDecor.
At NestDecor, we believe that outstanding customer service is an essential part of creating an exceptional shopping experience. Every product we carefully select is designed to help create warm, organized, and timeless living spaces inspired by the philosophy of Modern Scandinavian Home design. In the same way that every detail matters in your home, every interaction with our customers matters to us.
Whether you are browsing our collections for the first time, preparing to place an order, checking the progress of an existing purchase, or requesting assistance after delivery, our customer care team is always ready to help.
Our commitment extends beyond simply selling home décor. We strive to build long-lasting relationships based on honesty, transparency, professionalism, and genuine care. Every message is treated with attention, every question deserves a thoughtful answer, and every customer is welcomed with the same respect and dedication that define our brand.
Our Customer Service Philosophy
At NestDecor, customer service is not viewed as a department—it is part of our identity.
We understand that purchasing home décor online requires confidence. Unlike shopping in person, you cannot touch materials, compare finishes, or visualize every detail before making a purchase. Because of this, we work hard to provide accurate product information, clear communication, and responsive assistance throughout your shopping journey.
Whether your question concerns product dimensions, installation guidance, shipping updates, returns, or general decorating advice, our goal is always the same:
To provide reliable information that helps you make informed decisions with complete confidence.
We believe every customer deserves:
Professional communication
Prompt responses
Respectful service
Honest guidance
Clear solutions
Long-term support
Business Information
Business Name
NestDecor
Business Address
790 Rue Wolfe
Montréal, QC H2L 5E9
Canada
Customer Support Email
Customer Service Phone
(647) 773-6905
Our customer support team serves customers from around the world and is committed to responding as efficiently as possible.
Customer Support Services
Our support specialists are available to assist with many different types of inquiries.
These include, but are not limited to:
General product questions
Product recommendations
Material information
Product dimensions
Installation assistance
Decorating suggestions
Order confirmation
Shipping updates
Tracking assistance
Delivery inquiries
Return requests
Refund assistance
Replacement requests
Warranty-related questions
Payment concerns
Website navigation
Technical issues
Policy clarification
General customer support
Regardless of the reason for your inquiry, we are committed to providing helpful and professional assistance.
Before Contacting Us
To help us assist you as quickly as possible, we recommend including the following information when contacting our support team.
Your full name
Order number
Email address used during checkout
Product name
Description of your question
Photographs (if reporting damage)
Tracking number (if available)
Shipping address
Providing complete information allows us to locate your order more quickly and reduce unnecessary delays while reviewing your request.
Product Assistance
Choosing home décor should be enjoyable rather than confusing.
If you have questions before purchasing, we encourage you to contact us.
Our team can help explain:
Product materials
Available finishes
Dimensions
Installation methods
Wall compatibility
Care instructions
Recommended uses
Styling ideas
Collection compatibility
General product information
Because many of our products are decorative and designed for different interior styles, we're happy to provide suggestions that align with your decorating goals.
Decorating Advice
NestDecor is inspired by the calm elegance of Modern Scandinavian Home interiors.
If you're unsure how to style one of our products, we'd be delighted to offer general decorating suggestions.
Our collections work beautifully within spaces such as:
Modern Scandinavian interiors
Minimalist homes
Japandi interiors
Contemporary apartments
Rustic modern homes
Home offices
Entryways
Bedrooms
Living rooms
Children's rooms
Reading corners
Boutique cafés
Creative studios
Commercial spaces
We enjoy helping customers create interiors that feel balanced, welcoming, and naturally beautiful.
Order Assistance
After placing your order, our support team remains available throughout every stage of the purchasing process.
We can assist with:
Order confirmation
Processing updates
Shipping notifications
Tracking information
Estimated delivery times
Address corrections (before shipment)
Shipping concerns
Delivery investigations
Replacement requests
Return instructions
Refund processing
Our goal is to ensure that every order progresses smoothly from checkout to delivery.
Shipping Support
If you have questions regarding shipping, we're here to help.
Our support team can explain:
Estimated delivery times
Carrier information
Tracking updates
International shipping
Customs questions
Delivery delays
Returned shipments
Lost package investigations
Shipping policy details
Please remember that shipping times may occasionally vary due to customs inspections, weather conditions, carrier delays, or international logistics beyond our control.
Returns & Refund Support
Customer satisfaction is extremely important to us.
If you experience any concerns regarding your purchase, please contact us before returning your item.
Our team will gladly review your situation and explain:
Return eligibility
Refund procedures
Replacement options
Exchange availability
Required documentation
Return shipping instructions
Inspection process
Refund timelines
Every return request is evaluated individually to ensure fair and reasonable resolutions.
Response Time
We understand that timely communication matters.
Our goal is to respond to all customer inquiries as quickly as possible.
Typical response times are:
Emails:
Within 24 business hours
Complex order investigations:
Usually within 2–5 business days
Shipping investigations:
Dependent upon carrier response times
During holidays, promotional events, or unusually busy periods, response times may occasionally be slightly longer.
Every inquiry is answered in the order it is received.
Communication Methods
Customers may contact NestDecor through:
Telephone
Website contact forms
Official customer support channels
For security reasons, we recommend contacting us using the same email address associated with your purchase whenever possible.
Privacy & Confidentiality
Protecting your personal information is one of our highest priorities.
Information provided during customer support interactions is used solely for purposes such as:
Order verification
Shipping assistance
Customer communication
Return processing
Refund administration
Product support
Service improvement
We do not sell your personal information to third parties.
Your information is handled responsibly in accordance with our Privacy Policy and applicable privacy legislation.
Feedback & Suggestions
We believe improvement begins by listening.
Customer feedback helps us continue improving every aspect of NestDecor, including:
Product selection
Website functionality
Customer support
Packaging
Shipping experience
Product information
Overall shopping experience
Whether you'd like to recommend a new product category, suggest website improvements, or simply share your decorating experience, we'd love to hear from you.
Every message contributes to the future growth of our brand.
Our Promise
At NestDecor, we don't simply answer questions.
We build relationships.
We provide honest guidance.
We communicate openly.
We solve problems professionally.
We respect every customer equally.
Every order entrusted to us represents someone's home.
A first apartment.
A family house.
A thoughtful gift.
A renovated space.
A personal project.
We never lose sight of that responsibility.
Our commitment is to make every customer feel valued, supported, and appreciated throughout their entire experience with NestDecor.
Contact Details
NestDecor
790 Rue Wolfe
Montréal, QC H2L 5E9
Canada
Phone
(647) 773-6905
Thank You
Thank you for choosing NestDecor.
We sincerely appreciate the opportunity to become part of your home decorating journey.
Whether you're adding a single decorative accent, organizing an entryway, refreshing an entire room, or simply seeking inspiration, we are honored to assist you.
Our mission extends beyond offering thoughtfully curated home décor. We strive to provide an experience that reflects the same qualities found in every Scandinavian-inspired interior: simplicity, warmth, functionality, and timeless elegance.
Whenever you need assistance, have a question, or simply wish to share your experience, our team is always here to help.
We look forward to serving you and helping you create living spaces that feel welcoming, organized, and beautifully designed for years to come.
Welcome to NestDecor—where thoughtful customer care meets timeless Scandinavian-inspired living.