Refund policy

Last updated: July 16, 2026

At NestDecor, we believe that shopping for your home should feel calm, clear, and reassuring. Our Modern Scandinavian Home collection is selected to bring warmth, organization, and thoughtful character into everyday spaces. We understand, however, that a product may occasionally arrive damaged, may not match your order, or may simply not feel right in your home.

This Return & Refund Policy explains how returns, replacements, cancellations, and refunds are handled for purchases made through NestDecor.store.

By placing an order with us, you acknowledge that you have reviewed and accepted this policy. Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your province, state, territory, or country.

1. Our 30-Day Return Promise

NestDecor accepts eligible return requests submitted within 30 calendar days of delivery.

The return period begins on the date the shipping carrier marks your order as delivered. To qualify, you must contact us before the end of the 30-day period and receive return authorization before sending the item back.

Our voluntary return policy applies in addition to any mandatory legal rights available to you. In Canada, merchants generally determine their own policies for non-defective merchandise, while defective goods may be subject to additional consumer protections.

To be eligible for a standard return, the item must generally be:

Unused and in substantially original condition

Free from scratches, stains, odors, marks, or other signs of use

Uninstalled, unaltered, and unmodified

Returned with all original parts, accessories, mounting hardware, instructions, and packaging

Safely packaged to prevent damage during return transportation

Accompanied by valid proof of purchase from NestDecor.store

Items that have been permanently mounted, drilled, cut, painted, assembled, applied to a wall, or otherwise altered may not qualify for a change-of-mind return.

2. How to Request a Return

Before returning any product, contact our customer support team at:

Email: support@NestDecor.store
Phone: (647) 773-6905

Please include the following information:

Your full name

Your order number

The email address used at checkout

The name and quantity of the product

The reason for requesting a return

Clear photographs when the product is damaged, defective, incomplete, or incorrect

Photographs of the shipping package and label when transit damage is involved

After reviewing your request, we will confirm whether the item is eligible and provide return instructions.

Do not send an item to our business address or any other location without prior written authorization. Products sent without authorization may be refused, delayed, or returned to the sender.

Shopify’s return workflow allows merchants to provide return instructions and issue refunds after returned merchandise has been received and reviewed.

3. Free Returns

NestDecor offers free returns for eligible products within the 30-day return period.

When a return is approved, we may provide:

A prepaid return shipping label

A reimbursement for reasonable return postage

Instructions for returning the product through a designated carrier

Another return solution appropriate to your location and order

A prepaid return label may not be available in every country. Where we ask you to arrange shipping yourself, you must follow the instructions provided by our customer service team. Reimbursement may be limited to reasonable standard shipping costs approved in advance.

Upgraded, expedited, same-day, premium, or optional delivery charges are generally not refundable unless the return results from an error by NestDecor or applicable law requires otherwise.

You must not return an item using cash-on-delivery services unless we have expressly authorized that method in writing.

4. Change-of-Mind Returns

You may request a return when:

The item does not suit your decorating preferences

The color or finish does not coordinate with your room

You selected the wrong design or variation

The dimensions are not suitable for your intended space

You accidentally purchased the wrong item

You no longer need the product

You changed your mind after delivery

Change-of-mind returns must satisfy all eligibility requirements. The product must remain unused, uninstalled, and in resalable condition.

Before purchasing, please carefully review product measurements, colors, materials, mounting requirements, and descriptions. Slight differences in color may result from photography, lighting, natural material variation, or individual screen settings and are not necessarily considered defects.

5. Damaged or Defective Products

Please inspect your order promptly after delivery.

Arrives broken, cracked, bent, or otherwise damaged

Contains a manufacturing defect

Cannot reasonably perform its stated function

Has missing essential components

Arrives in a materially different condition from what was described

Presents an unexpected safety concern

For faster assistance, damaged or defective product claims should preferably be reported within seven calendar days of delivery. This reporting period does not remove any mandatory legal warranty or consumer right that applies to the product.

Please retain the item, packaging, shipping label, protective materials, accessories, and mounting components until the claim has been resolved. We may need these materials to verify transit damage or submit a claim to the carrier.

Depending on the circumstances and product availability, we may provide:

A full replacement

Replacement components

A partial refund

A full refund

Store credit

Another appropriate remedy

You should not install, repair, glue, paint, cut, or otherwise modify a damaged or defective product before contacting us. Altering the item may make it difficult to determine the original cause of the problem.

6. Incorrect or Incomplete Orders

A different item from the one ordered

An incorrect color, size, design, or variation

The wrong quantity

A package with missing parts

A product intended for another customer

Please provide photographs of the item, the complete contents of the package, the shipping label, and any identifying product label.

Once verified, we may send the correct product, provide missing components, authorize a return, or issue an appropriate refund.

Do not use or install an incorrect product while your request is being reviewed.

7. Natural Materials and Minor Variations

Some NestDecor products may include wood, wood-inspired finishes, acrylic, stone-effect materials, molded components, or decorative surfaces.

Natural or production-related variations may include:

Differences in wood grain or texture

Minor variations in tone or finish

Subtle pattern differences

Small variations in measurements

Differences caused by lighting or screen displays

Minor surface characteristics that do not affect normal use

These variations help give decorative products their individual character and are not automatically considered defects.

However, please contact us if a variation is substantial, affects safe use, or causes the item to differ materially from the description.

8. Wall-Mounted and Adhesive Products

Our collection may include wall hooks, shelves, signs, acrylic letters, decals, candle displays, and other products that require adhesive, screws, anchors, brackets, or mounting hardware.

Before installation, you are responsible for confirming that:

The surface is clean, dry, smooth, and suitable

The mounting method is appropriate for the wall material

The product dimensions are suitable for the intended location

There are no hidden wires, pipes, or structural hazards

The installation will comply with local building or safety requirements

Any stated weight limit will not be exceeded

Necessary professional installation is obtained where appropriate

Adhesive products that have been applied and wall-mounted products that have been permanently installed are generally not eligible for change-of-mind returns.

Damage resulting from unsuitable surfaces, improper installation, excessive weight, misuse, exposure to moisture, open flame, or failure to follow instructions may not qualify as a product defect.

Nothing in this section excludes liability that cannot lawfully be excluded.

9. Non-Returnable Items

Unless damaged, defective, incorrect, or covered by mandatory consumer rights, the following may not be eligible for return:

Personalized or customized items

Made-to-order products

Products altered at the customer’s request

Gift cards

Final-sale products clearly identified before purchase

Items returned after the applicable return period

Products showing substantial wear or use

Installed or permanently mounted products

Applied adhesive letters, decals, or wall stickers

Items that have been painted, cut, repaired, drilled, or modified

Products missing essential parts or accessories

Items damaged through misuse or improper care

Products not purchased from NestDecor.store

10. Exchanges and Replacements

We may offer exchanges when the requested replacement is available.

Because availability may change quickly, we cannot guarantee that the same product, color, or variation will remain in stock by the time a return is processed.

Where a direct exchange is unavailable, we may issue a refund for the eligible return and ask you to place a new order.

Replacement items are not reserved until our team confirms the arrangement in writing.

If the replacement has a different price, you may be required to pay the difference or receive a refund for the difference, as applicable.

11. Return Packaging and Transportation

Returned products must be packaged securely.

Whenever possible, use the original box, protective wrapping, inserts, and internal packaging. If the original packaging is unavailable, use packaging that provides equivalent protection.

You are responsible for following our return instructions and handing the package to the approved carrier within the stated time frame.

Unless otherwise confirmed, approved returns should normally be shipped within seven calendar days of receiving return instructions.

Keep your shipping receipt and tracking number until the refund has been completed.

NestDecor is not responsible for packages sent to an unauthorized address or returned using a carrier or method that we did not approve.

12. Return Inspection

Once the returned item arrives, our team will inspect it to verify:

The correct product was returned

The item meets the return conditions

All accessories and components are included

The item has not been installed, used, or modified

The product was packaged safely

The reported issue is consistent with the returned condition

Inspection generally takes three to seven business days, although additional time may be required during holidays or high-volume periods.

We will notify you by email when the return has been approved, declined, or requires additional review.

A refund may be reduced or denied when:

The returned item is materially damaged after delivery

Components or accessories are missing

The item shows signs of use or installation

Protective film has been removed and the product has been applied

The product was altered or modified

The return does not match the authorized request

The product was inadequately packaged and damaged in transit

Any decision will be made reasonably and in accordance with applicable law.

13. Refund Method and Processing Time

Approved refunds are normally returned to the original payment method used for the purchase.

NestDecor cannot redirect a refund to a different credit card, bank account, or payment provider except where technically necessary or legally permitted.

Shopify permits merchants to issue full or partial refunds through the order management system.

After we submit the refund, your bank or payment provider may require additional processing time. Most refunds appear within approximately five to ten business days, but timing varies by institution, payment method, currency, and country.

NestDecor does not control processing delays after the refund has been submitted to the payment provider.

If more than ten business days have passed since receiving refund confirmation, contact your bank or card issuer first. You may then contact us if further assistance is required.

14. Partial Refunds

A partial refund may be offered where:

A minor issue does not prevent normal use

Only part of a multi-item order is affected

The customer chooses to keep an item with a documented issue

A component can be replaced separately

A returned product has diminished value

Only part of a bundle is returned

A partial refund will be discussed with you before being finalized whenever reasonably possible.

15. Refunds Without a Physical Return

In some cases, NestDecor may issue a replacement, partial refund, or full refund without requiring the item to be shipped back.

This may occur where:

The product was severely damaged in transit

Returning the product would be impractical

Return transportation would exceed the product’s value

The item cannot be safely shipped

Photographic evidence is sufficient to verify the issue

A refund without return is determined individually and does not guarantee the same resolution for future orders.

16. Order Cancellations

To request an order cancellation, contact support@NestDecor.store immediately.

We will make reasonable efforts to cancel an order that has not entered processing or fulfillment. Cancellation cannot be guaranteed once:

The order has been prepared

A shipping label has been created

The package has been transferred to a carrier

A customized item has entered production

Fulfillment has otherwise begun

When cancellation is no longer possible, you may request a return after delivery under this policy.

Québec consumers may have additional statutory cancellation rights for certain online transactions when legally required information or delivery obligations are not satisfied. In qualifying circumstances, specific notice, return-cost, and reimbursement rules may apply.

17. Refused, Unclaimed, or Undeliverable Packages

A package may be returned to us when:

An incorrect or incomplete address was provided

The recipient refused delivery

The package was not collected

Delivery attempts were unsuccessful

The recipient could not be reached

Customs or import requirements were not completed

When this happens, contact us so we can review the available options.

We may deduct non-recoverable carrier, customs, return, or handling charges from the refund where legally permitted and where the failed delivery resulted from information or decisions within the customer’s control.

18. Suspected Abuse or Fraud

NestDecor reserves the right to investigate and refuse a request where there is reasonable evidence of:

Return fraud

Product substitution

Fabricated damage

Altered photographs or documents

Repeated misuse of the return process

Unauthorized payment activity

Failure to return merchandise after agreeing to do so

Other dishonest or abusive conduct

We may request additional evidence, carrier documentation, identification, or payment verification where reasonably necessary.

This section will not be used to restrict a legitimate claim or mandatory consumer right.

19. Mandatory Consumer Rights

This policy provides NestDecor’s voluntary commercial return terms. It does not replace legal warranties, statutory remedies, or other rights that cannot be waived.

Consumer rights may vary by location. Where local law provides greater protection than this policy, the applicable mandatory law will prevail.

Canadian consumer authorities advise shoppers to review a merchant’s stated return terms because businesses generally are not required to accept non-defective change-of-mind returns unless their policy promises otherwise.

20. Policy Updates

We may update this Return & Refund Policy to reflect changes in our products, fulfillment methods, customer service procedures, or legal obligations.

The policy that applied when your order was placed will generally govern that purchase, unless a later version offers more favorable terms or applicable law requires otherwise.

The latest update date is displayed at the beginning of this policy.

21. Contact Us

Questions about returns, replacements, cancellations, damaged items, or refunds may be directed to:

NestDecor
790 Rue Wolfe
Montréal, QC H2L 5E9
Canada