Shipping policy
Last Updated: July 16, 2026
At NestDecor, we believe that receiving your order should be as enjoyable as choosing it. Inspired by the principles of Modern Scandinavian Home design, we strive to make every part of your shopping experience simple, transparent, and dependable—from the moment you place your order until your carefully selected home décor arrives at your doorstep.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled after dispatch. By placing an order through NestDecor.store, you acknowledge that you have read and accepted the terms outlined below.
1. Our Shipping Commitment
NestDecor proudly offers:
Free Worldwide Shipping
We believe beautiful home décor should be accessible regardless of where you live. For this reason, standard shipping is provided at no additional cost on all eligible orders.
There are no minimum purchase requirements to qualify for our standard free shipping offer unless otherwise stated during special promotions.
Our goal is to provide a reliable shipping experience while maintaining the quality and care that define our brand.
2. Shipping Destinations
NestDecor currently ships to customers in most countries and regions worldwide.
While we make every effort to deliver internationally, certain remote areas, restricted locations, military addresses, sanctioned territories, or regions affected by shipping limitations may not be serviceable.
If we are unable to fulfill an order because delivery is unavailable in your location, we will notify you as soon as possible and issue a full refund if payment has already been processed.
Shipping availability may change without prior notice based on carrier networks, customs regulations, or international shipping restrictions.
3. Processing Time
Every order goes through a processing period before shipment.
Order processing generally includes:
Order verification
Payment confirmation
Inventory allocation
Quality inspection
Secure packaging
Preparation for carrier pickup
Most orders are processed within 1–3 business days.
Business days refer to Monday through Friday and exclude weekends and public holidays.
Processing times may be slightly longer during:
Holiday seasons
Promotional campaigns
High-volume sales events
Unexpected inventory updates
Carrier disruptions
Orders are processed in the order they are received.
Submitting an order does not guarantee immediate shipment.
4. Estimated Delivery Time
After processing, standard delivery generally takes:
7–10 Business Days
Delivery estimates begin once your package has been shipped rather than when the order is placed.
Although most deliveries arrive within the estimated timeframe, actual delivery dates may vary depending on:
Destination country
Customs processing
Local postal services
Weather conditions
Transportation delays
Remote delivery areas
National holidays
International logistics
Delivery estimates are provided in good faith and should not be interpreted as guaranteed delivery dates.
5. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email.
This email may include:
Shipping confirmation
Tracking number (when available)
Carrier information
Order summary
Tracking instructions
Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.
Some international carriers require additional time before shipment events appear online.
6. Order Tracking
Whenever tracking is available, customers may monitor shipment progress using the tracking number provided in their shipping confirmation email.
Tracking updates are managed directly by the shipping carrier.
Occasionally, tracking information may appear delayed due to:
Carrier processing
International transfers
Customs inspections
Weekend operations
Public holidays
Temporary system updates
If your tracking has not updated for several days, please contact our customer support team and we will gladly assist in investigating the shipment.
7. Shipping Carriers
NestDecor works with reputable domestic and international logistics providers selected according to destination, delivery efficiency, and reliability.
Depending on your location, your order may be delivered by one or more shipping partners during transit.
Carrier selection is determined automatically based on operational requirements and cannot normally be selected by customers.
8. Customs, Duties & Import Taxes
International orders may be subject to:
Customs inspections
Import duties
Value Added Tax (VAT)
Goods and Services Tax (GST)
Brokerage fees
Local handling charges
These charges are determined by the customs authority of the destination country.
Unless otherwise stated, customers are responsible for paying any applicable customs duties, import taxes, or governmental fees required by local authorities.
NestDecor has no control over customs assessments and cannot predict the amount of such charges.
Failure to pay required customs fees may result in delayed delivery, returned packages, or disposal by customs authorities.
9. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
State or province
Country
Telephone number
Email address
NestDecor is not responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete shipping information supplied by the customer.
If you notice an error after placing your order, contact us immediately.
We will make reasonable efforts to update your information before shipment begins.
Once an order has entered the shipping process, address changes may no longer be possible.
10. Multiple Shipments
Depending on product availability, warehouse location, or packaging requirements, your order may be shipped in multiple packages.
If this occurs:
You will not be charged additional shipping fees.
Packages may arrive on different dates.
Separate tracking numbers may be provided.
This process allows us to deliver available items as quickly as possible.
11. Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
Examples include:
Severe weather
Natural disasters
Airline disruptions
Port congestion
Customs inspections
Government regulations
Transportation strikes
Public holidays
Global logistics interruptions
Carrier capacity limitations
Unexpected security inspections
Such delays do not automatically constitute grounds for order cancellation or compensation where prohibited by applicable law.
We appreciate your patience whenever unexpected delays occur.
12. Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
Checking around your property
Looking for a safe delivery location
Asking family members or neighbors
Contacting the local carrier
Verifying the shipping address
If your package still cannot be located, please contact our customer support team.
We will work with the shipping carrier to investigate the situation.
Claims involving lost shipments may require several business days depending on the carrier's investigation procedures.
13. Damaged Packages
Please inspect your package immediately after delivery.
If your shipment arrives:
Damaged
Opened
Wet
Crushed
Incomplete
Please take photographs before opening whenever possible.
If the product itself is damaged, contact us within 7 days of delivery.
Include:
Your order number
Photographs of the package
Photographs of the damaged item
Shipping label
Description of the issue
Our team will review your claim and determine the most appropriate resolution.
14. Undeliverable Orders
Packages may be returned to NestDecor if:
The shipping address is incorrect.
The recipient refuses delivery.
The package remains unclaimed.
Delivery attempts are unsuccessful.
Required customs fees are not paid.
Local regulations prevent delivery.
If an order is returned, please contact our support team before placing a new order.
Additional shipping charges may apply where legally permitted.
15. Order Cancellations
Orders may be cancelled before entering fulfillment.
Because processing begins quickly, cancellation requests should be submitted immediately after placing the order.
Once an order has been shipped, cancellation is no longer possible.
Customers may instead refer to our Return & Refund Policy after receiving the shipment.
16. Delivery Responsibility
Delivery is considered completed once the carrier records the package as successfully delivered to the shipping address provided during checkout.
Customers are responsible for ensuring someone is available to receive deliveries when required.
NestDecor is not responsible for theft occurring after confirmed delivery.
17. Force Majeure
NestDecor shall not be liable for shipping delays resulting from events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Pandemics
War
Civil unrest
Government actions
Labor strikes
Transportation interruptions
Power outages
Internet failures
Carrier disruptions
Supplier shortages
Extreme weather
Our shipping obligations will resume as soon as reasonably practicable after such events have ended.
18. Sustainability
Inspired by Scandinavian values, we continually seek ways to reduce unnecessary packaging while ensuring products remain protected during transportation.
Whenever practical, we use packaging materials designed to minimize waste without compromising product safety.
We encourage customers to recycle shipping materials whenever local recycling facilities are available.
19. Policy Updates
NestDecor reserves the right to modify this Shipping Policy at any time to reflect changes in business operations, shipping partners, legal requirements, or international logistics.
The version published on our website at the time your order is placed will generally apply to that purchase unless otherwise required by law.
We encourage customers to review this policy periodically for updates.
20. Contact Us
If you have any questions regarding shipping, delivery, tracking, customs, or your order status, please contact us.
NestDecor
790 Rue Wolfe
Montréal, QC H2L 5E9
Canada
Email: support@NestDecor.store
Phone: (647) 773-6905
Our customer support team is committed to providing prompt, friendly, and professional assistance. Most inquiries receive a response within 24 business hours, although response times may be slightly longer during weekends, holidays, or periods of high order volume.
Thank you for choosing NestDecor. We appreciate the opportunity to help you create warm, organized, and inspiring living spaces with thoughtfully curated home décor that reflects the timeless elegance of Modern Scandinavian Home design.